Policies

Please allow 1-5 days for processing and 3-4 days for delivery, depending on the location.

 

DOMESTIC SHIPPING

All orders are shipped via USPS unless otherwise specified. An email will be sent to you once your package has been shipped with tracking information. *Please understand that once a package has been shipped, transit & delivery times are beyond our control.

 

INTERNATIONAL SHIPPING

I do not offer shipping outside of the United States or Canada at this time.

 

LOST OR DAMAGED PACKAGES

In the case of a lost package, please contact your local post office for assistance. I am not responsible for lost or damaged packages after they have been shipped.

 

RETURNED PACKAGES

If a package is returned to us because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.

 

RETURNS

Your satisfaction with your purchase and experience is of the utmost importance to me. Please don’t hesitate to contact me directly with questions or concerns and I will try to find a solution to the situation any way I can. Due to the one-of-a-kind nature of this work, I typically do not accept returns or make exchanges. Please make sure to read product descriptions, dimensions, & shipping policies carefully before completing your purchase.

 

CUSTOMS

Once details are finalized for customs, 50% of the total is due as payment for the commitment of my time and is not refundable under any circumstances. I do my best to understand your wishes but if you are not pleased with the final result, only the second half of the payment will be refunded under the circumstances that we are not able to come to an agreement.

 

DEFECTS

Please contact me within 2 days of receiving your purchase with images & a description of the damage. Before a refund or exchange is possible, the defective product must be returned in it’s original condition and packaging. Because each of my pieces are 100% handmade, there may be an additional wait time before receiving a replacement while repairs are being made.

Color variation will not be considered an acceptable description for a ‘defective or damaged’ refund or exchange. I take great care to accurately document & describe my work and color variations may occur because your monitor settings may differ from mine.